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Best practice ITSM that delivers value in days, not weeks

myservicedesk.comTM is a cloud-based IT Service Management solution, powered by Supportworks. myservicedesk.comTM provides users with the most commonly adopted ITIL processes set up and ready to use. It has been designed to be intuitive and easy to navigate and draws upon Hornbill's 16 years of experience in the ITSM industry.

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    Ready to go

    Best practice ITSM that delivers immediate value

  • icon-itilprocess

    11 ITIL processes

    Most commonly adopted
    Pink Verified ITIL processes set up and ready to use

  • icon-choice

    The choice is yours

    Web Client - with Chrome, IE, Firefox and Safari all supported - or Windows Client

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    Just £39/$59 per month

    Low cost monthly subscription per user, for a minimum of 3 months only

Comprehensive tools to manage the service lifecycle

Functionality includes Incident and Problem Management, Service Requests, CMDB and Reporting

Easy to use Customer Portal
for web SelfService

Web-based interface that allows customers to quickly log, track and monitor requests to the Service Desk

ITSM with the
Human Touch

Enabling service desk teams to tailor their response to deliver a better customer experience.

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