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Discover the features of myservicedesk.com^TM

myservicedesk.com, powered by Supportworks

What does myservicedesk.com^TM offer?

Provides a comprehensive set of tools to manage the entire service lifecycle – including Incident and Problem Management. Service Requests, CMDB and Reporting
Supports multiple channels for customer requests and interaction, including telephone, email and web
Option to choose data center location
Ability to choose between Web Client – with full flexibility around IE, Chrome, Safari or Firefox – Windows Client, or Mobile Client
Ability to discover, react and resolve requests via Twitter and create an auditable record of these interactions in the myservicedesk.com^TM database
The Customer Portal for web SelfService provides a web-based interface that allows customers to log, track and monitor requests to the Service Desk
ITSM with the Human Touch – presents valuable information about customers – such as priority services, their competence with technology and satisfaction with IT technology – enabling service desk teams to tailor their response to deliver a better customer experience
With myservicedesk.com^TM users are assured of piece of mind deployments, with 24/7 critical issue response within 15 minutes. Read our Support Policy to find out more
Web Services API – Access to the Web Services API provides myservicedesk.com^TM users with the ability to interact with the system at a transactional level, enabling real-time push data integrations

Pink Verified in 11 ITIL Version 3.0 processes by Pink Elephant, the world’s leading IT Service Management education and consulting provider