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Learn how myservicedesk.comTM could help you

A selection of useful tutorials for you to watch

To help you get to know myservicedesk.comTM, powered by Supportworks, we’ve picked a selection of useful tutorials for you to watch and we run regular live Discovery Sessions too.

With myservicedesk.comTM you get choice: Web Client – with Chrome, IE, Firefox and Safari all supported – or Windows Client. The tutorials demonstrate both options.

Web Client:

An introduction to Supportworks Today

An introduction to Supportworks Today

How to navigate the service desk

How to navigate the service desk

How to log and update an incident

How to log and update an incident

How to manage problems and known errors

How to manage problems and known errors

How to manage change requests

How to manage change requests

Working with Configuration Management/CMBD

Working with Configuration Management

How to create effective reports

How to create effective reports

How to use Customer Portal for SelfService

How to use Customer Portal for SelfService in myservicedesk.com

Windows Client:

An introduction to Supportworks Today

An introduction to Supportworks Today

How to navigate the service desk

How to navigate the service desk

How to log and update an incident

How to log and update an incident

How to manage emails to the service desk

How to manage emails to the service desk

How to manage problems and known errors

How to manage problems and known errors

How to manage change requests

How to manage change requests

Working with Configuration Management/CMDB

Working with Configuration Management and the CMDB

How to create effective reports

How to create effective reports

How to use Customer Portal for SelfService

How to use Customer Portal for SelfService
Discovery Sessions

Book a Live Demo

Schedule a demo with one of the team who will be happy to provide you with a concise overview of myservicedesk.comTM, tailored to your needs.

We will take you through the key features while demonstrating its ease of use. The sessions also provide the opportunity to ask specific questions you may have about myservicedesk.comTM

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